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+91 98292-76672

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Disclaimer :


* We try to deliver your selected item on the preferred time which you choose while placing the order However We DO NOT & CANNOT commit any fix time for delivery.

Deliveries will be made between 8 am to 8 pm on the given date.

Orders received till 1 pm IST will be delivered on same day unless delivery date is mentioned.

1.) The delivery will NOT be redirected/ redelivered to any other address in any circumstance.

 

2.) We will attempt delivery of the items ONCE. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :

  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.
  • Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
  • Recipient refused the products.
  • Delivered the product at the Gate/ Reception/ Neighbor.

 

3.) Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered.


4.) The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.
 

5.) We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non availability of the desired product.

 

6.) In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.

 

7.) No change in instructions can be entertained before 1 working hours of the date of delivery and acknowledged by our Customer support team.

 

8.) Orders once placed cannot be cancelled unless requested 1 working day prior of the delivery date.

 

9.) We will not entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery

 

10.) Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be seeked from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs., it shall be assumed that s/he has agreed to the delivery of the alternate product.

 

11.) Request for cancellation of confirmed order can be made up to 24 Hrs prior to the delivery date. You can send cancellation request at info@xpression4u.com

 

12.) While placing an order, please provide us with the following information for delivery at Hotel / Hospital.

 

 

Hotel

  • Full address of the hotel.
  • Room No.
  • Telephone number of the hotel.
  • Name of Tour company, if applicable.

 

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

 

 

 

 

 

Hospital

  • Name of the recipient
  • Hospital name and telephone number
  • Full address of the hospital.
  • Ward number or name.
  • Home  address of the recipient with phone number
     


Xpression will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

 

Delivery to Wedding Halls/ Marriages

 

For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.

 

13.) We will not entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery.

 

14.) If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

 

* For Midnight Deliveries

 

1.) Delivery will be made between 11.30 pm to 12.15 am on mentioned / asked delivery date

2.) We deliver on Sunday

3.) We will attempt delivery of the items ONCE. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :

 

 

  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.
  • Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
  • Recipient refused the products.
  • Delivered the product at the Gate/ Reception/ Neighbor.

 

 

4.) Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered

5.) The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.

6.) The delivery will NOT be redirected/ redelivered to any other address in any circumstance.

7.) In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.

8.) In case the product is not delivered due to any of the above reasons, we will inform you about the same .

9.) We will not entertain any complaint of any order beyond 7 (Seven) days from the date of delivery of the order.

10.) 
In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet same day in the same city , details of which is available with our customer support numbers

 

 

General Disclaimers:

 

1.) Xpression retains the right to refuse any order unconditionally.

2.) All claims are subject to the jurisdiction of Court at Jaipur, India only.

3.) If Xpression is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.

4.) Xpression has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, Xpression  or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site.

5.) Genunity of information & interest of making payments:

a. The customer promises that the information provided to Xpression is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.

b. The customer agrees to defend indemnity & hold Xpression  and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them Xpression  may modify this agreement from time to time without giving any prior information.

 

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